Shipping Policy

1. Our Shipping Partners

We work exclusively with premium third-party shipping providers to ensure the highest quality of service and reliability. Our trusted partners include:

Note: The shipping partner for your order will be selected based on serviceability, delivery speed, and reliability for your specific location.

2. Shipping Charges

Special Shipping Zones

• Kerala (Local): Free same-day/next-day delivery for orders above ₹300
• Metro Cities: Express delivery available at standard rates
• North East States: Additional ₹50 for standard delivery
• Remote Areas: Additional charges may apply (communicated before order confirmation)

3. Delivery Timelines

Note: Business days exclude Sundays and public holidays. Delivery times are estimates and may vary due to unforeseen circumstances.

4. Order Processing

4.1 Processing Time

• Orders placed before 2:00 PM IST are processed same day
• Orders placed after 2:00 PM IST are processed next business day
• Orders placed on Sunday/holidays are processed next business day
• All products are quality-checked before dispatch

4.2 Order Tracking

• Tracking ID provided via email and SMS once order is dispatched
• Real-time tracking available on our website and partner websites
• SMS updates at key delivery milestones
• Call/WhatsApp support for tracking assistance

4.3 Packaging

• Premium food-grade packaging to maintain freshness
• Vacuum-sealed pouches for extended shelf life
• Eco-friendly packaging materials used where possible
• Special gift packaging available on request

5. Delivery Terms & Conditions

5.1 Delivery Attempts

• Our shipping partners will make 3 attempts to deliver your order
• If delivery fails after 3 attempts, order returns to our warehouse
• Re-delivery charges apply for returned packages
• Customer must be available at provided contact number

5.2 Address Requirements

• Complete address with landmarks must be provided
• Valid pin code is mandatory
• Correct phone number for delivery coordination
• We don't deliver to P.O. Box addresses (except India Post)

5.3 Signature on Delivery

• Signature or OTP may be required at delivery
• ID proof may be requested for high-value orders
• Package should be checked for damage before accepting

6. Shipping Restrictions

6.1 Serviceable Areas

• We currently ship only within India
• International shipping not available at this time
• Some pin codes may not be serviceable
• Check pin code serviceability at checkout

6.2 Restricted Items

• Certain products may have shipping restrictions
• Bulk orders may require special shipping arrangements
• Temperature-sensitive items shipped with special care

7. Damaged or Lost Shipments

7.1 Damaged Products

• Check package for damage before accepting delivery
• Report damage within 24 hours with photos
• Replacement will be sent at no extra cost
• Keep original packaging for inspection if required

7.2 Lost Shipments

• We investigate all lost shipment claims with shipping partner
• Investigation typically takes 7-10 business days
• Replacement or refund provided after investigation
• Customer cooperation required for filing claims

8. Cash on Delivery (COD)

• Available for orders up to ₹10,000
• Additional ₹50 COD charge applies
• Not available for all pin codes
• Valid ID proof required at delivery
• Exact change appreciated for smooth delivery

9. Liability and Insurance

9.1 Our Liability

• We ensure products are properly packed and handed to shipping partner
• Liability transfers to shipping partner once dispatched
• We coordinate with partners for resolution of issues
• Maximum liability limited to order value

9.2 Insurance

• All shipments are insured up to declared value
• Additional insurance available for high-value orders
• Insurance claims handled by shipping partner

10. Special Services

10.1 Gift Delivery

• Special gift wrapping available
• Personalized message cards on request
• Delivery on specific dates (subject to availability)

10.2 Bulk Orders

• Special shipping rates for bulk/corporate orders
• Dedicated account manager for large orders
• Custom packaging options available

10.3 Subscription Deliveries

• Regular monthly deliveries at discounted shipping
• Priority processing for subscription orders
• Flexible delivery schedules

11. Customer Responsibilities

• Provide accurate and complete delivery information
• Be available to receive delivery or arrange alternative
• Check products immediately upon delivery
• Report issues within specified timeframes
• Comply with shipping partner requirements

12. Changes to Shipping Policy

We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting on the website. Continued use of our services constitutes acceptance of the revised policy.

13. Contact for Shipping Queries

Customer Support:

• Email: shipping@panmans.com
• Phone: +91 98765 43210
• WhatsApp: +91 98765 43210
• Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

Registered Office:
Panmans Premium Dry Fruits
Thrissur, Kerala 680001
India