Terms & Conditions

1. Definitions and Interpretation

In these Terms and Conditions:

"Company" refers to Panmans Premium Dry Fruits, registered in Kerala, India
"Website" refers to www.panmans.com
"User" refers to any individual accessing or using the Website
"Products" refers to dry fruits, nuts, and related items sold on the Website
"Services" refers to all services provided through the Website
"GST" refers to Goods and Services Tax as applicable under Indian law

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 18 years of age to use this Website. By using this Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into contracts under the Indian Contract Act, 1872.

2.2 Account Information

You are responsible for maintaining the confidentiality of your account credentials
You must provide accurate, current, and complete information during registration
You agree to update your information promptly if it changes
You are responsible for all activities under your account
You must notify us immediately of any unauthorized use of your account

2.3 Account Termination

We reserve the right to terminate or suspend your account at any time for:

Violation of these Terms and Conditions
Fraudulent or illegal activities
Providing false information
Abusive behavior towards our staff or other users

3. Products and Services

3.1 Product Information

We strive to provide accurate product descriptions and images
Colors and appearance may vary slightly due to display settings
All products comply with Food Safety and Standards Act, 2006 (FSSAI)
Product weights and measures comply with Legal Metrology Act, 2009

3.2 Product Availability

All products are subject to availability
We reserve the right to limit quantities purchased per person/household
We may discontinue any product without prior notice

3.3 Pricing

All prices are listed in Indian Rupees (INR)
Prices include applicable GST unless otherwise stated
We reserve the right to change prices without prior notice
In case of pricing errors, we will notify you and cancel the order if necessary

4. Orders and Payment

4.1 Order Placement

By placing an order, you make an offer to purchase products
Order confirmation email does not constitute acceptance
We reserve the right to accept or decline any order
Orders are accepted only upon dispatch of products

4.2 Payment Methods

We accept the following payment methods:

Credit Cards (Visa, MasterCard, American Express)
Debit Cards
Net Banking
UPI (Unified Payments Interface)
Digital Wallets (Paytm, PhonePe, Google Pay)
Cash on Delivery (where available)

4.3 Payment Security

All payments are processed through secure payment gateways
We comply with PCI-DSS standards
We do not store credit/debit card information

5. Shipping and Delivery

5.1 Shipping Partners

We use premium third-party shipping providers including but not limited to:

India Post (Speed Post)
DTDC Express
Blue Dart Express
Delhivery
FedEx India
Other reputable courier services

5.2 Delivery Terms

Delivery times are estimates and not guaranteed
We are not liable for delays caused by shipping partners
Risk of loss passes to you upon delivery
You must provide accurate delivery address
Additional charges may apply for re-delivery attempts

5.3 Shipping Restrictions

We currently ship only within India
Some products may not be available for certain pin codes
We do not ship to P.O. boxes (except India Post)

6. Intellectual Property Rights

All content on this Website is owned by or licensed to Panmans
This includes text, images, logos, designs, and software
You may not reproduce, distribute, or create derivative works without permission
Trademark "Panmans" is registered and protected under Indian law
User-generated content grants us a non-exclusive, royalty-free license to use

7. User Conduct and Prohibited Activities

You agree not to:

Use the Website for any illegal or unauthorized purpose
Violate any laws, including Indian cyber laws
Transmit viruses, malware, or harmful code
Attempt to gain unauthorized access to our systems
Scrape or harvest data from the Website
Impersonate others or provide false information
Interfere with the Website's operation
Post offensive, defamatory, or inappropriate content
Engage in price manipulation or false orders

8. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages
Our liability is limited to the amount paid for the product
We are not liable for third-party services including shipping
We do not guarantee uninterrupted or error-free Website operation
These limitations apply to the fullest extent permitted by law

9. Indemnification

You agree to indemnify, defend, and hold harmless Panmans, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your use of the Website
Violation of these Terms and Conditions
Violation of any rights of third parties
Any false or misleading information provided by you

10. Privacy and Data Protection

Your use of the Website is subject to our Privacy Policy
We comply with Information Technology Act, 2000 and its rules
We implement reasonable security measures to protect your data
You consent to collection and use of data as per our Privacy Policy

11. Dispute Resolution

11.1 Governing Law

These Terms and Conditions are governed by the laws of India.

11.2 Jurisdiction

Any disputes shall be subject to the exclusive jurisdiction of courts in Thrissur, Kerala, India.

11.3 Arbitration

Disputes may be resolved through arbitration under the Arbitration and Conciliation Act, 2015, with proceedings in Thrissur, Kerala.

11.4 Consumer Disputes

Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

12. Compliance with Indian Laws

We comply with all applicable Indian laws including but not limited to:

Consumer Protection Act, 2019
Consumer Protection (E-Commerce) Rules, 2020
Information Technology Act, 2000
Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
Food Safety and Standards Act, 2006
Legal Metrology Act, 2009
Indian Contract Act, 1872
Sale of Goods Act, 1930

13. Force Majeure

We shall not be liable for any failure to perform our obligations due to:

Acts of God, natural disasters
War, terrorism, civil unrest
Government actions or regulations
Labor disputes or strikes
Pandemic or epidemic
Any other circumstances beyond our reasonable control

14. Modifications to Terms

We reserve the right to modify these terms at any time
Changes will be effective upon posting on the Website
Continued use constitutes acceptance of modified terms
We may notify registered users of significant changes

15. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact Information

Company Name: Panmans Premium Dry Fruits
Registered Address: Thrissur, Kerala 680001, India
Email: legal@panmans.com
Phone: +91 98765 43210
Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

Grievance Officer (as per IT Rules 2021)

Name: Mr. Rajesh Kumar
Email: grievance@panmans.com
Phone: +91 98765 43211

17. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Shipping Policy, and Cancellation & Refund Policy, constitute the entire agreement between you and Panmans regarding the use of this Website.